Policies

KEN’S LIMO Policies, Terms and Conditions:

Personal Information:   KENSLIMO, its parent company KENS LIMOUSINE SERVICE LTD and its divisions, and affiliates do not sell, rent or disseminate your personal and financial information to any outside third parties. We use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and policies.

Reservations:   Reservations made online are not guaranteed until you have received a confirmation from KENSLIMO. Online reservations may be submitted up to 24 hours prior to your requested pick-up time. To request reservation with less than 24 hours advance notice, please call our offices direct at 242 4571798 and speak to one of our reservation specialists. A valid credit card is required when booking a reservation.

No Smoking Policy:   KENSLIMO Service maintains a clean environment; therefore smoking and eating is NOT allowed in any of our vehicles.

Please note:   KENSLIMO Service is not responsible for service delayed or not rendered due to mother nature or to circumstances beyond our control, including but not limited to weather, road conditions, breakdowns due to weather, traffic congestion, road closures, accidents, flight delays, weather delays, road closures, etc. In case of mechanical difficulties or extreme weather hazard, either a replacement vehicle or full refund will be offered. While we make every effort to meet our obligations, including free upgrade to all-wheel drive vehicles in extreme weather conditions, we do not needlessly jeopardize the safety of our passengers or personnel.

Max Capacity:   Drivers are not authorized to exceed the number of passengers stated on your contract. Exceeding the number of passengers is a violation of state law and our insurance guidelines.

Methods Of Payment:   We accept cash and all major credit cards. Corporate accounts are welcome.

Cancellation Policy:
All cancellation accepted by the phone only.

Service fee - KENSLIMO does not charge any service fees. Any gratuity provided to your chauffeur is left solely to your discretion.

Airport Car Service - A cancellation fee equal to the trip cost for any cancellation made less than 6 hours before the scheduled pick-up time. Customers are encouraged to inform KENSLIMO Service of cancellations as early as possible.

Wait Time / Stop Time. Point to Point Transfers including all Return Airport Transfers, all Point A to B transfers are non hourly reservations.

• For all point-to-point reservations, wait time will be charged at $7.00 per five (5) minute increment once the grace period has elapsed. Grace period is defined as thirty (30) minutes beyond the scheduled pick up time.
• KENSLIMO Service does not monitor private flights, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 30 minutes.
• Passenger requested stops on route during a point-to-point reservation will be charged at $100.00 per hour or any part thereof.

Airport Arrival Transfer Wait Time. KENSLIMO Service guarantees that every vehicle will report no later than the pre-arranged pick up time. KENSLIMO Service provides up to 30 minutes of free wait time on each Airport Arrival Transfer to obtain your luggage. If you do not meet your Chauffeur or call us within 30 minutes of your plane landing, we will apply wait time charges based on hourly rates.

No-Show Fee:   On all reservations a customer will considered a "no-show" after 60 minutes past your scheduled pick up time. If you have not met your Chauffeur or contacted us by phone, you will be charged in full for the reservation. A no-show fee is equal to the trip cost plus applicable waiting time will be charged when the passenger fails to show up at the designated location. In order to avoid this charge, passengers should not leave designated locations without first notifying KENSLIMO Service at 242 457 1798.

Surcharges:   All out of pocket charges, including, but not limited to: road tolls, parking, airport fees and carts will be billed to the client.

Cleaning Fees or Damages:   The Party paying for the reservation is responsible for all damages and/or cleaning charges incurred by the renter and/or Party of the Renter, including but not limited to: Vomit/Sickness ($300 Cleaning Fee), Alcohol Spillage($250 Cleaning Fee), Broken Glassware ($50 replacement set), Burns($500 Replacement /repair for each hole), Upholstery Tears ($500-$1000 Replacement/Repair) and /or Opening a Car door into another vehicle or Stationary object ($1500-2000) etc.

Other Additional Charges:   An Early Morning or Late Night fee of $50 will be added to every trip with an actual pick-up time before 6:00 AM or after 12:00 AM.

We Reserve the Right:   KENSLIMO Service and its Affiliates reserves the right to cancel any service without refund if the chauffeur or the office feels the renting party or any one member of the renting party is endangering the rest of the said party and/or if the renting party is in possession of any illegal substances. Absolutely no Minors will be allowed to have possession of any kind of alcohol and/or illegal substances. There are no exceptions. KENSLIMO Service reserves the right to charge a delivery fee for returning lost items if found. The rate will be equal to the rate of a transfer to your location.